To begin, the prices of all products and orders on this website are expressed in US dollars.

We support and accept payment from several sources. We accept MasterCard, VISA, and PayPal as payment methods. However, if we suspect fraud or criminal history, we have full authority to refuse payments and credit cards owned by a specific person.

It is best to have a complete and detailed list of all credit card records with you before ordering anything from the SM Custom Packaging. We also advise you to only provide us with the genuine and valid credit card you can use.

Besides, great care should ensure that the form does not contain any current credit card details. Only you will be held responsible if this is proven to be valid. You should also be informed that if any credit card information changes, you are responsible for notifying us as soon as possible to update your account information. This will assist you as much as it will help us in the transaction process, and you will obtain your order in the shortest time possible.

It is also crucial that you understand that all orders must be paid in full at the time of placement.

We can compensate in this regard depending on the circumstances, but this will be at our discretion. We will not be responsible for any power we want to offer. It’s also a good idea to bring along some details to confirm that the credit card belongs to you. This will provide us in a stronger position to defend you if any arguments to the contrary are made. It will also assist us in better supporting you if your credit card is refused for some cause.

Cancellation of order:

To begin, orders that are required for the printing of your boxes can be canceled. However, you should pay particular attention to the time you want to cancel your order. Cancellation of orders is not possible until the charges have reached the actual printing process. And if you cancel your orders in this situation, you will not be paid in any way for the termination.

There will be no reimbursement for any fees you might have charged to have your logos built by us. Remember that if you want to cancel your order with us, you must do so well before joining the priority list.

It is relatively easy to determine if an order has reached the printing process. If this is the case, you can see an icon that means the order may be canceled and has not got the printing process. All you have to do now is click on the button, and a helpful representative or team members will contact you shortly to solve and answer your questions and needs.

We also keep all of our clients’ orders for a month or thirty days. If they do not provide us with complete documentation during this period, we will be forced to cancel their orders. Within ten business days, all of the money they paid to us will be returned to their account.